StreamDesktopMax - Professional Trading Analysis & Financial Education

Information We Collect

We collect information that helps us provide better educational services and improve your learning experience on our platform. This includes data you provide directly and information gathered automatically through your interactions with our website.

Personal Information You Provide

Name, email address, and contact information when you register for courses
Educational background and experience level for course recommendations
Payment information processed securely through third-party providers
Communication preferences and feedback on our educational content
Questions and discussions posted in our learning forums

Automatically Collected Information

Website usage patterns, including pages visited and time spent on content
Device information such as browser type, operating system, and screen resolution
IP address and general location information for service optimization
Learning progress and course completion data to track your educational journey

How We Use Your Information

Your information helps us create personalized learning experiences and maintain the quality of our educational platform. We focus on using data to improve your understanding of fundamental analysis concepts.

Purpose	Information Used	Legal Basis
Course delivery and progress tracking	Account information, learning data	Contract performance
Educational content recommendations	Learning history, preferences	Legitimate interest
Customer support and communication	Contact details, support tickets	Contract performance
Platform security and fraud prevention	Device data, usage patterns	Legitimate interest
Legal compliance and reporting	Transaction records, user data	Legal obligation

We never sell your personal information to third parties. Your educational progress and personal data remain confidential and are used solely to enhance your learning experience with fundamental analysis concepts.

Data Sharing and Third Parties

We share information only when necessary to provide our services or comply with legal requirements. Our partnerships with educational technology providers help deliver better learning experiences while maintaining strict privacy standards.

Service Providers

We work with trusted companies that help us operate our platform, including cloud hosting providers for secure data storage, payment processors for course transactions, and email service providers for educational communications. These partners access only the information necessary for their specific functions.

Legal Requirements

We may disclose information when required by Vietnamese law or legal processes, including responding to court orders, regulatory investigations, or protecting against fraud. Any such disclosures are limited to the specific information requested and comply with applicable privacy laws.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction. We would notify users of any ownership changes and provide options regarding their personal data.

Your Privacy Rights

You have significant control over your personal information and how we use it. These rights are designed to give you transparency and choice regarding your educational data.

Access Your Data

Request a complete copy of your personal information we hold, including learning progress, course history, and account details. We provide this information in a readable format within 30 days.

Correct Information

Update or correct any inaccurate personal information in your account. You can modify most details directly through your profile settings or contact our support team for assistance.

Delete Your Account

Request complete deletion of your account and associated data. We'll remove your information within 60 days, though we may retain some records as required by Vietnamese law.

Data Portability

Receive your personal data in a structured format that you can transfer to another service. This includes your course progress, certificates earned, and learning preferences.

Restrict Processing

Limit how we use your information while maintaining your account access. This option is useful if you're concerned about specific data uses but want to continue learning.

Withdraw Consent

Opt out of optional data uses like marketing communications or advanced analytics. Your core educational services remain unaffected by these choices.

To exercise any of these rights, contact our privacy team at info@streamdesktopmax.com with your request. We typically respond within 5 business days and complete most requests within 30 days.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards, operational procedures, and regular security assessments.

Technical Safeguards

All data transmissions use industry-standard SSL encryption to protect information in transit. Our servers employ advanced firewalls, intrusion detection systems, and regular security updates. Personal data is stored in encrypted databases with restricted access controls and automated backup systems.

Access Controls

Employee access to personal information is limited based on job responsibilities and requires multi-factor authentication. We conduct regular access reviews and provide privacy training to all staff members who handle user data.

Incident Response

In the unlikely event of a data breach, we have established procedures to contain the incident, assess impact, and notify affected users within 72 hours as required by Vietnamese data protection regulations. Our incident response team includes technical, legal, and communication specialists.

Data Retention

We retain personal information only as long as necessary for educational purposes or legal requirements. Course progress data is kept for 7 years to maintain certification records, while marketing preferences are deleted within 2 years of account closure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage. You have control over how these technologies are used.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, including login sessions and course access
Performance Cookies: Help us understand how users interact with our educational content to improve course design
Preference Cookies: Remember your settings, language choices, and personalized learning recommendations
Analytics Cookies: Provide insights into learning patterns and help identify areas for platform improvement

Cookie Management

You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may limit some website features, but core educational content remains accessible. We respect your choices and provide clear information about each cookie type.

International Data Transfers

While StreamDesktopMax operates primarily in Vietnam, some of our service providers and educational technology partners are located in other countries. We ensure appropriate safeguards are in place for any international data transfers.

When transferring personal information outside Vietnam, we use standard contractual clauses approved by Vietnamese data protection authorities and verify that receiving countries provide adequate protection levels. Our primary data processing occurs within Vietnam or countries with equivalent privacy protections.

You have the right to obtain information about specific countries where your data is processed and request copies of the safeguards we use to protect your information during international transfers.

Children's Privacy

Our fundamental analysis courses are designed for adults and individuals over 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately.

For users between 16-18 years old interested in financial education, we require documented parental consent and provide additional privacy protections as required by Vietnamese law.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes are communicated through email notifications and prominent website notices.

We encourage users to review this policy periodically, especially before providing new personal information or using new features. The "Last Updated" date at the bottom of this page indicates when the most recent changes were made.

For material changes that affect how we use your personal information, we provide at least 30 days' notice and may require your consent to continue using our services under the new terms.